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COVID-19 | Sport Brighton Service Updates

 

Tuesday 17 March 2020 | 15:00

Following the most recent government advice around social distancing the University of Brighton has taken the difficult decision to close its sports centres across all sites from Wednesday 18th March. The health of our users is of paramount importance to us. We are currently working through the large number of emails that are coming in but are responding and actioning requests as soon as possible. 

Further updates relating to our services can be found here along with Frequently Asked Questions. We will endeavour to keep this page up to date with the latest information as we know it.

 

 

Frequently Asked Questions

 

How long are you closed for?

Due to the nature of the situation we do not know when we will be reopening our centres. We will be following official advice and will notify all of an intended date for reopening on this page and on our social media channels. We will also contact regular hirers once we have a date for reopening.

 

I’m a gym member, what happens now?

Direct Debit (monthly) payments will be adjusted automatically so you will not pay for any periods we are closed. Any closure that affects a month already paid will have future payments adjusted to recoup pro-rata amounts.

Annual memberships will have expiry dates extended accordingly once facilities reopen.

Ten cards will have an extended validity period.

 

I’m booked in for classes when you’re closed, do I need to cancel these?

No we will cancel these classes on our system and you will not need to cancel these.

 

I’ve got a facility booking at Sport Brighton during the closure, what happens now? 

We apologise for not being able to fulfil your booking. We will happily rearrange bookings for a future date, please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it. for availability. Where advance payment has been made we will apply credit to your account if you are a regular hirer.

For those with one off bookings or at your request we will arrange a refund. 

 

I’ve booked and paid for my child’s birthday party can I get a refund?

If we are closed you will be offered a refund or a chance to reschedule within twelve months of your booking date subject to availability.

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. should you wish to contact us about your booking.

 

I have hired your space for an event/ booking in the future and I’m needing to cancel it will I need to still pay for this booking as per your cancelation terms?

We understand that these are difficult and unpredictable times. For bookings that take place before the 1st May we will cancel your booking at your request and you will not be charged for these. We will review extending this in mid-April depending on the advice at that time. Whilst we are open we will assume you are using your booking unless we hear from you. You can use This email address is being protected from spambots. You need JavaScript enabled to view it. to contact us about your bookings.

 

Are BUCS fixtures and events taking place?

BUCS has currently suspended all activity. Further details of this can be found on their website.

 

I’ve booked and paid for a Sport Brighton event (Varsity/ Parklife/ Course) which has been cancelled, what happens now?

Any cancelled events that you have paid for via Sport Brighton (website & via reception) will be refunded in full. We will aim to get these to you within 14 days of cancellation. Varsity tickets purchased via the Brighton SU website will also be refunded in full.

For events and trips organised not directly with Sport Brighton you will need to discuss this with your event lead this includes Sports Federation club events and trips. 

 

  

What is the best way of contacting you?

Please check these FAQs to see if your question is answered before contacting us.

In the event there should be a closure the best way to contact us is via email.

For facility and membership enquiries email This email address is being protected from spambots. You need JavaScript enabled to view it.

For sports federation and Parklife enquires you can email This email address is being protected from spambots. You need JavaScript enabled to view it.

Updates to this page will also be posted on our social media channels (Instagram, Facebook and Twitter)